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Thursday, February 25, 2021 - TD Bank suffered systemwide banking outage, services now recovered
Toronto Dominion Bank (TD Bank)
Source - https://www.bleepingcomputer.com/news/technology/td-bank-suffered-systemwide-banking-outage-services-now-recovered/
Where - United States of America
Business line - Retail Banking
Copyright © Bleeping Computer (www.bleepingcomputer.com) 2021

TD Bank has recovered from a major IT systems outage today that prevented account holders from accessing their online bank accounts, use ATM, or check balances over the phone.

The outage started at approximately 2 AM EST this morning and prevented TD Bank members from logging into their online accounts.

When attempting to do so, their systems displayed a message stating that the system was down "due to planned maintenance activity". This message appeared in both the mobile apps and when attempting to login via a desktop browser.

Reports from TD Bank members on Twitter indicate that this outage not only affected the customer online banking system, but also caused ATM outages and issues with phone services.

In respond to user's tweets, TD Bank confirmed the outage and stated they were working on getting services back up and running.

"Due to an unforeseen technical issue, customers and employees are currently unable to access account information in person, online, or by phone. We are working on this and hope to have it fixed within an hour or two," tweeted TD Bank.

TD Bank further confirmed that this outage was not caused by a security issue.

At approximately 9:45 AM EST, TD Bank's online banking systems were restored but users continue to see issues with their accounts.

Deposits made yesterday or during the outage are not listed and credited to their accounts. TD Bank is saying they are processing the deposits and they should be seen in the accounts within the hour.